Class Intro 5

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Other Social influences: Reference groups; Opinion leaders; Culture Other Social influences: Reference groups; Opinion leaders; Culture
-Tiger Woods+Tiger Woods: [http://adage.com/article/news/nike-tiger-woods-brand-big-fail/143221/ For Nike, the Tiger Woods Brand Was Too Big to Fail]
WSJ: ''Ban on Shark Fin Soup Advances Through Asia'' ([http://en.wikipedia.org/wiki/Shark_fin_soup Shark Fin Soup]) WSJ: ''Ban on Shark Fin Soup Advances Through Asia'' ([http://en.wikipedia.org/wiki/Shark_fin_soup Shark Fin Soup])

Revision as of 17:52, 28 February 2012

Consumer Behavior (Old Notes)


Economic needs: > Economy of Purchase; Convenience and Efficiency of Use; Dependability; Income

Pschological variables: > Motivation; Perception; Learning; Attitude; Trust; Lifestyle

Social influence: > Family; Social Class; Reference Groups; Culture; Ethnic Groups

Purchase situation: > Purchase reason; Time; Surroundings


Discretionary income versus disposable income.

Impact on rising gas prices

WSJ: Detroit Is Feeling Less Pain at the Pump

WSJ: Gas Prices Annoy Consumers but Don't Dim Outlook Yet


Psychological influences within an individual: > Needs; Wants; Drives

Heirarchy of Needs, 4 levels: Physiological Needs > Safety Needs > Social Needs > Personal Needs

(Maslow's Heirarchy of Needs)

Perception: Selective exposure; Selective perception; Selective retention

Horse racing: perception, a marketing problem ? Protecting the Brand - by Eric Mitchell

The learning process: Drive > Cues > Response (Reinforcement: Response to Cues)

Attitudes related to buying, Key Issues: Attitude; Belief; "Green" Attitudes and Beliefs; Changing Negative Attitudes; Ethical Issues; Meeting Expectations; Trust

Political Advertisements: tuning out those advertisements that disagree with your philosophy.

(Climate Counts)

WSJ: MsDonald's Asks Farmers for a Kinder McRib

Horse slaughter debate: changing attitudes


Psychographics: > Activities (work, hobbies, social events); Interests (family, home, job); Opinions (themselves, social issues, politics)

(VALS Survey) (wikipedia: VALS)


Demographics (income, age, family lifecycle)

Social Class: Occupation; Education; Housing; Location

Other Social influences: Reference groups; Opinion leaders; Culture

Tiger Woods: For Nike, the Tiger Woods Brand Was Too Big to Fail

WSJ: Ban on Shark Fin Soup Advances Through Asia (Shark Fin Soup)


Purchase situation: > reason; time available; physical surroundings

Low involvement, versus high involvement, purchase decisions. Routinized response behavior, limited problem solving; Extensive problem solving


Adoption Process: Awareness > Interest > Evaluation > Trial > Decision > Confirmation (Dissonance)

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